We're so confident that you will be satisfied with our workmanship and quality standards that we offer a money back guarantee on all collars, harnesses and kennels. If you receive a collar, harness or kennel and you are dissatisfied with the quality simply return it to us immediately and we will refund your money to the value of the item. We're here to make sure you and your companions are happy and to this end we can back up our claims - we have NEVER had a single quality issue return to date..
You may return most new, unopened items within 7 days of delivery for a immediate refund. We'll also pay the return shipping costs if the return is a result of our error or you received an incorrect or defective item, etc..
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Email Customer Support or call 0800 177 7780
Please send returns to:
214 Weekes Drive
Slough, Berkshire,SL1 2YR