We're so confident that you will be satisfied with our workmanship and quality standards that we offer a money back guarantee on all collars, harnesses and kennels. If you receive a collar, harness or kennel and you are dissatisfied with the quality simply return it to us immediately and we will refund your money to the value of the item. We're here to make sure you and your companions are happy and to this end we can back up our claims - we have NEVER had a single quality issue return to date..
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an from oustide England please allow around 2 weeks to receive your product. In most cases our customers usually receive their order within a week however as a thumb rule we don't like to overpromise and under deliver and dispatched via International Courier. We are not able to accept responsibility for charges incurred by recipient country customs or authorities.
Please ensure you order the right size. If you need assistance simply email us with
1. Dogs neck circumference
Email Customer Support or call 0800 1 77 77 80
These three things allow us to assist in defining the crorrect size collar, lead or harnessfor your dog. Rest assurned if the collar is not the right size we will ensure you get the correct size once the initial collar is returned.
From time to time customs or duties are levied on goods and your order may incur charges depending on factors that are beyond our control. We cannot be held accountable for these charges. We recommend our customers check with local authorities or legislation regarding what rules apply to your deliveries and orders.